Terms & Conditions

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Returns

Thank you for shopping at NRG OFF-GRID, We are committed to providing the highest quality products to our customers.

While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. If you need to return your product, please review the information below.

Shipping & Refund Policy

Shipping

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Orders: Please allow 10-14 business days to receive your order.

Damaged Goods Policy

If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 20 days of approval, depending on your card policy.